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COVID-19 Response

Latest Updates

18/12/2020 COVID-19 Update

Today, NSW Health once again escalated their COVID-19 response to a moderate risk level (amber), and we will adhere to the advice issued for health care workers. From Saturday 19/12/2020, our podiatrists will go back to wearing masks at all times during treatments, and all patients are asked to also wear a mask or other suitable face covering where possible. Temperature screening will also recommence.

Our social distancing protocols and enhanced hygiene practices have remained in place and will continue to do so.

Thank you so much for your assistance with this. Let’s stay vigilant so we can eradicate this terrible disease.

Daniel treating a patient wearing a mask and gloves.

14/12/2020 COVID-19 Update

As we have had 2 weeks with nil community transmissions of COVID-19 in NSW and the NSW Health risk level has been classified as low (green) for a week, we are currently not asking patients to wear a mask at all times, and our podiatrists will not be required to wear a mask at all times during treatments. HOWEVER, if you would prefer your podiatrist to wear a mask during your treatment, we will absolutely honour your request. Our podiatrists will also be continuing to wear a mask to provide general protection for our high-risk patients.

We will be continuing our social distancing and enhanced hygiene processes. 

NSW Health Safety Alert Broadcast System (SABS). Safety Alert (Red), requiring immediate attention and action. Safety Notice (Amber), requiring risk assessment at the local level. Safety Information (Green), ensuring that lessons learned from state-wide national and international sources are shared actively across the NSW health system.

NSW Health Safety Alert Broadcast System (SABS)

25/07/2020 COVID-19 Update

Recently, Victoria and NSW have experienced an increase in community transmissions of Covid-19.

On 25th July 2020, NSW Health advised public hospitals and community health care providers to escalate their Covid-19 response to a moderate risk level (amber). This means that all public health care workers must now wear a mask at all times during treatments, and all patients must also wear a mask where possible. NSW Health also advised private health care providers to do the same to help stop the spread of Covid-19.

At Repairs Afoot, our podiatrists have already been wearing a mask at all times during treatments. We will continue to do so until the threat of Covid-19 has passed.

In light of the increased risk, we are currently asking patients and visitors to wear a face covering at our clinics, where possible. Unfortunately, there is still a shortage of disposable masks so we are not able to provide patients with masks at this stage. We are asking our patients to kindly bring a mask, bandana or scarf, and to put it on before entering the clinic.

Thank you so much for your assistance with this. Together, we can help stop the spread of Covid-19. 

Farida treating a patient wearing a mask, gloves and apron.

Farida treating a patient wearing a mask, gloves and apron.

We're covid safe NSW Health badge

15/07/2020 COVID Safe Business

Repairs Afoot registered with NSW Health as a COVID Safe Business. More info »

27/04/2020 COVIDSafe Mobile App

All staff at Repairs Afoot downloaded the COVIDSafe Mobile App to their phone and activated it. Patients are also encouraged to download the app so they can be notified if they have been in contact with someone who tests positive to COVID-19. For more information on this Australian Government initiative, please visit the Department of Health website.

Hands holding mobile phones bearing the CovidSafe app symbol

Photo coming soon!

31/03/2020 Repairs Afoot COVID-19 Policy Document Finalised

In response to the COVID-19 pandemic, a formal policy document outlining the safety measures being implemented at Repairs Afoot was prepared. This document is revised when new information is received from NSW Health, the Australian Podiatry Association or other health agencies. More info »

26/03/2020 Temperature Screening Commenced

Visitor temperature screening commenced at Repairs Afoot. Any visitor with a temperature of 37.5 degrees Celcius or over will be asked to leave and advised to get a COVID-19 test.

CJ checking temperatures (please note this photo was taken before the mask requirement)

Lynne cleaning the reception desk wearing a mask and gloves.

23/03/2020 Increased Cleaning & Social Distancing Measures Implemented

In response to the Federal Government’s social distancing and isolation mandate, Repairs Afoot immediately implemented social distancing measures and increased the frequency of cleaning.

We’re a COVID Safe Business


Covid safe business poster

What is COVID Safe?

COVID Safe is a NSW initiative supporting businesses to keep the community safe from COVID-19.

The program advises businesses about the health and safety measures they should be employing and provides feedback on how customers rate the business in terms of their COVID safety.

What makes Repairs Afoot COVID Safe?

We are committed to keeping you safe. To be able to register as a COVID Safe Business, we must have a detailed COVID-19 Safety Plan in place that includes considerations such as physical distancing, hygiene and cleaning, and the wellbeing of staff and customers. We also must keep a record of visitor details, which we do through our Cliniko booking system. More info »

How can I provide feedback on COVID Safe businesses?

The NSW Government are receiving feedback at nsw.gov.au/covid-feedback

Repairs Afoot COVID-19 Policy

Podiatry is an Essential Service

As an essential health service, Repairs Afoot Podiatry were not affected by the services shutdown announced by the government in February of 2020. We have been classified as essential because for many patients (and in particular those who receive regular ongoing podiatric care), the risk of not receiving that regular care is greater than the risk of not observing strict isolation.

Some of the issues that may arise from missing regular treatments include the development of pain, wounds and infection that may require more serious and invasive intervention if left untreated.

Our Current Recommendations

As the danger of COVID-19 is likely to continue for many months yet, our recommendation is that patients continue their regular appointments on schedule at this stage, with the additional safety measures detailed below.

If conditions change, our philosophy is to err on the side of caution and suspend all services immediately. We do not believe this is necessary at present given the stringent safety procedures we have implemented.

Safety Measures in Place at Repairs Afoot for In-Clinic Care

As an accreditated podiatry clinic, Repairs Afoot already adheres to the highest standards for hygiene and infection control. More info »

We have also implemented a number of additional precautions:

  • screening of all visitors for risk factors prior to appointment (via phone);
  • temperature and symptom screening for all visitors upon entry into clinic;
  • unwell patients are asked to leave immediately, given a fact sheet from NSW Health, and advised to get a COVID-19 test (please note, no patient has attended unwell so far – we thank you for that);
  • hand cleaning stations have been set up in the waiting room. All patients must clean their hands using hand sanitiser upon entry and at any time requested by staff (eg. after blowing nose or coughing);
  • increased frequency of disinfection of communal surfaces, including door handles, waiting room chairs, amenities etc;
  • provision of bins for immediate disposal of tissues;
  • removal of toys and magazines from the waiting room to minimise surfaces touched by multiple people;
  • removal of excess chairs from waiting room to facilitate social distancing;
  • only essential visitors to enter (for mobility/translation purposes only), all others must wait outside;
  • patients are able to wait outside or in their vehicles and be called in for their appointment;
  • patients and staff must keep a distance of at least 1.5 metres as far as possible; and
  • podiatrists will wear a mask at all times during treatments.

26/07/2020 – Due to the increased risk of COVID-19, patients are asked to wear a mask or other face covering (such as a bandana or scarf), where possible, at all times within Repairs Afoot clinics.

Safety Measures in Place at Repairs Afoot for In-Home Care

Home visits are available for patients who are high risk for COVID-19 or are self-isolating for safety.

Again, as an accredited podiatry clinic, Repairs Afoot already adheres to the highest standards for hygiene and infection control. We recommend that very little needs to change from our regular in-home care.

At present, our podiatrists will wear a mask at all times during treatments.

Staff Members Who are Ill

Any staff member who has any kind of illness will call in sick immediately, obtain a COVID-19 test and self-quarantine until the results of the tests come back, as a precaution.


Please do not hesitate to contact us if you have further questions.